Terms & Conditions
Payments for services rendered are due upon on receipt of invoice after completion of the scheduled house cleaning service unless otherwise arranged with our office prior. Outstanding invoices past due thirty (30) days or more will be billed additional interest at a rate of 2% per month or 24% per year.
Katura Cleaning Services will make all reasonable attempts to collect/recover past-due funds. Accounts past-due thirty (30) days or more requiring third-party collection action will be charged a non-negotiable administrative recovery fee of $100 in addition to accrued interest charges. This fee will be added to the outstanding account balance without further notice.
Katura Cleaning Services reserves the right to refuse further service if an outstanding account balance is present on or before your next scheduled visit. If no payment is made or no payment arrangement is made with our office 24 hours prior to the day of your next scheduled visit.
Katura Cleaning Services Accepts all major credit cards (Visa, MasterCard & American Express), electronic money transfer via ZELLE, VENMO and checks as acceptable methods of payment. Checks returned to us due to insufficient funds are subject to a $50.00 NSF (non-sufficient funds fee) charged to your account. All fees and charges are due immediately by reissued certified check.
For all one-time scheduled visits, Katura Cleaning Services Requires a deposit of $25.00 made by major credit card (Visa, MasterCard & American Express) prior to booking. Zelle and Venmo are also acceptable.
Katura Cleaning Services requires a minimum hourly charge of two hours for all one-time scheduled visits. Clients may request that service be limited to two hours total but not less than two hours total.
Katura Cleaning Services does not issue refunds for service rendered. However, your 100% satisfaction is of equal importance to us. If ever you are not completely satisfied with our work, please inform our office within 24 hours of your scheduled visit and we will return to make it right at no additional charge.
Due to the ever-evolving nature of our schedule, we are unable to guarantee the specific arrival time of our staff. However, we do guarantee your property will be serviced on the date as scheduled.
If you need to change or cancel your next scheduled cleaning visit, we require at least 24 business hours notice prior to the cleaning visit. If less than 24 business hours notice is provided to our office, your account may be charged a late cancellation fee equal to 50% of your scheduled cleaning fee or forfeiture of your one-time scheduled visit deposit.
If we cannot access your property on the date of your scheduled visit either because a key/code was not provided to us or because no one was present at the property to grant us access, your account will be charged a lockout fee of $50.00 or forfeiture of your one-time scheduled visit deposit.
Should you choose to provide us with a key to access your property for scheduled visits, Katura Cleaning Services will mark your key with an internal identification number. At no point will your address or your name be physically tagged to the key you provide. Your key will always be stored in a safe accessible only to our management team. Should the key need to be returned to the client due to a cancellation of service, the key will be made available for pick-up at our office or can be couriered to the client at the address on file at the client’s expense. Client’s picking up keys are required to present government-issued photo identification with an address matching the address associated with the key being picked-up. Keys being couriered will require a signature on delivery and cannot be safe dropped at a client’s property by the courier.
Katura Cleaning Services does not remove garbage, small or otherwise from any property. All garbage will be placed in a sealed trash bag and left at the property. If requested, the sealed trash bag can be placed in the garage or at another location within property boundaries.
Gratuity is not required nor expected, but always appreciated. If you choose to leave a gratuity for your cleaning team, please leave cash so it can be shared equally amongst your assigned team.
We value our employees and take their safety very seriously. Our policies require that our staff not lift items weighing more than 35 lbs., nor use client-supplied ladders of any kind. If you would like an area cleaned that is inaccessible without moving a heavy object, please move the said object prior to our arrival. Areas requiring a company approved ladder higher than two steps cannot be cleaned by our staff.
Katura Cleaning Services is fully bonded and insured. Should an item or object in your home become damaged, require replacement, or repair, please notify us within 24 business hours of your scheduled cleaning. We will assess the reported damage and work to rectify the situation as soon as possible. If any invoices remain unpaid, all rights regarding a damage or loss claim are waived until the outstanding account balance is settled Katura Cleaning Services may consider unpaid invoices as a Payment Settlement Agreement in exchange for any damage or loss claim.
By proceeding with and/or booking a scheduled service and/or granting our staff access to your property, you indicate your acceptance of these terms and conditions of service. If you do not accept these terms and conditions of service, please notify our office immediately to cancel your upcoming visit(s). These terms and conditions of service may be amended or updated by from time to time without Katura Cleaning Services. It is your responsibility as a client of Katura Cleaning Services to review these terms and conditions of service for any changes. The use of our services by you after any amendments or updates to these terms and conditions of service shall signify your assent to and acceptance of such revised terms.
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